When I went in, I was hoping that I had found my new go-to bike shop. Small but in the neighborhood, Palmer seemed very knowledgeable and eager to help when I needed a bottom bracket for my bf's bike. He said he was ordering it that day it should be there in a couple days, so I should bring my bike back that following thursday. Great! But when I went back on thursday, I went around 2pm and there was no one in the shop. There was a sign on the door that he would be back in about 15min or less...I waited about 30...no one showed up. I called later and he said they he hadn't received the part yet. I asked him to call me when he received it...he asked me if he had me fill out anything when I came in earlier that week....nope. So about three weeks went by (and we had already went to tempe bike since we hadn't heard back from him. ) he called me and said that he was really busy and has had the part in since he saw me walking my dog two weeks ago, but he just never called me. Umm...yea that doesn't help me much. If you're really looking to have a successful business in downtown phoenix, I suggest that you actually help the customers that are looking to start spending money with you.