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  • Disappointed is an understatement. This was my daughters dream venue for her wedding. We had a tour booked, which we showed up for only to find out that the wedding coordinator had called in sick, but no one notified us. Not really a convenient drive, so the assistant manager gave us a quick tour. We knew before we even got there that this was the place for us! We told her on the spot we were ready to book. Expecting a call from the manager or wedding coordinator the next day with an apology for the no-show for the tour, but not so much. So, my daughter reached out to them. Long story short the manager verbally said they would hold the date she wanted and have a contract to her within a couple days. Back and forth for a week and a half of no contract, rather promises that they would get it to us multiple times. My daughter eventually was able to have a conversation with Jamie the wedding planner and expressed her frustration from the first missed meeting to the past week and a half of expectations of the contract coming multiple times. This was not an argument or a heated conversation, but an adult conversation. From a customer service standpoint this is where good management would have stepped in and made things right. Honestly most customers at this point would have said forget it...but she really wanted this venue. Jamie said she would talk to the manager and see what she could do about getting the contract. Instead what my daughter received was a phone call from the manager saying that she decided that she was going to "pass" on her as a bride for her venue. She said it just didn't seem like a good fit. Needless to say my daughter was crushed. They never even took the time to meet her face to face.... Since they no-showed us on the first meeting. The crazy thing about customer service is that setting expectations is the easiest way to serve your customers. If they had said to us that they were sorry about missing our meeting and that it would take them a couple weeks to get back to us, we would have patiently waited. Instead they set expectations over and over that they were not able to meet. Sure wishing they would have been able to handle things more professionally. My daughter certainly did not deserve this treatment.
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