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  • Freaky fast is apparently code for slow and inaccurate. I placed an order at 6:19pm according to the online confirmation, 35 minutes later I got a call that one of their delivery drivers was having car trouble and they were sending someone out "right now." No offer to do anything other than complete my order. My order wasn't delivered until over 30 minutes later. And it was wrong! Instead of my club sandwich, I had a plain ham sandwich with cheese. When I called the store and told them it was the wrong order, Andrew (apparently the assistant manager), first argued with me and made me double check it. When he was finally satisfied that I wasn't lying to him, he said they would make me a new sandwich and deliver it "when we can." He also said that I needed to rewrap my incorrect sandwich and would need to return it to the delivery driver. He was very explicit about this. At this point I expressed my frustration that not only did my order take over an hour to arrive, it was wrong, and I had no idea when my new sandwich would arrive. He told me that there had been a number of things that were "out of their control" tonight and that it wasn't their fault or anything they can do about it. At no time did he apologize for the errors, offer me anything for my wasted time, offer to provide a refund if I wanted to cancel my order. Nothing. It took two tries and 90 minutes to get a sandwich. Freaky fast indeed.
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