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  • I don't normally post reviews but I am hoping that management takes a look at this. For the second time now I've visited Sun Devil Auto on Frank Lloyd Wright and received ZERO service! The first time I showed up was for a simple AC recharge. They open at 7:00 in the morning and I arrived around 7:15 or so. When I spoke to the gentleman about what I was there for he quickly replied that he can't do an AC recharge till 8:00. The reason he couldn't provide the service is because "my guy doesn't come in till 8:00". Although, there were several open slots and plenty of folks standing around. It seems a little out there that you can't provide a simple service during normal business hours. Again this morning I stopped in for a simple oil change and tire rotation. I was there about 7:30 and the guy at the counter said he could get me in today without an appointment and wouldn't be able to do so till the next day at 3:00 pm. I commented that he has 4 open bays but he quickly replied that because they are full service that I needed to make an appointment. As I left I watched the guy go back to the other 3 or 4 guys standing around doing what appeared to be nothing or maybe smoking cigarettes. When I got back to my office their website didn't say anything about being required to make an appointment. Dear Management: I showed up early. I live on the other side of town and decided upon your shop because it was close to my office. If you open at 7:00 per your business hours posted your business should also staffed accordingly to provide the services you advertise. I firmly believe there was plenty of staff to get my car a quick oil change and tire rotation. I can understand if other appointments were made. But for as many folks that were standing around doing nothing they could have all worked together to squeeze me in and get the job done before any other appointments arrived. Instead what I received was "I can't help you".
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