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  • The star of this review is Kyle R. Two nights ago, in the middle of doing my hw, my computer completely crapped out on me. It had this gray screen asking for some password that I never setup. I desperately looked online for a solution to my problem thinking that it was a simple fix but after all my efforts I couldn't get it to work. From prior experience, I set up an appointment at the Apple Genius Bar to have them check it out. I was already dreading the whole experience and how much it was going to cost me. Got there right on time and was immediately helped. Here comes Kyle! He asked for my problem, told me to change my password on iCloud (for safety reasons) and explained the technical stuff. Got me a copy of my three year old receipt and disappeared in the back to take care of some things. He came back out and asked me if it was okay to check in my computer because of how backed up they were. He said he would get it done by 1030am the next day and I was okay with that. An hour later he called me back and said it was ready for pick up! I didn't even mind driving back all the way from the south side because I clearly desperately needed my computer. He fixed it for free! I'm so thankful for the quick service they provided me. Kyle, thank you! You're a life saver and I hope you get commendation for the quick service you've provided me.
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