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  • Update! 7/2/16 So after dealing with the corporate office and being told Crystal, worst manager alive, would assist us we are still without a resolution. Took the care in today and was immediately told I missed my appointment, that the issue is now my power steering (no way. Just had everything inspected) and that I was just cheap. Crystal has no business dealing with people. She is so rude when trying to help customers. I am done dealing with this place. They put wrong brakes on the car but they are blaming me. I AM NOT A BRAKE EXPERT. I went with what they recommended. They refuse to issue a refund. They refuse to work with me. I cannot trust my car and safety with this company. Please avoid this place like the plague. I took my wife's RAV4 here about two weeks ago for front brakes. I was told by the dealership we needed new front brakes and they seemed to be very expensive so I figured we will go here. HUGE MISTAKE! I spoke with Crystal and she said that there advertised $99 special was no good and that they never recommend that package. Ok so I went with the next one up for $149.99. I dropped the car off and figured it would be done in short order as this place was dead. Well it took just about all day and three phone calls but the vehicle was finished and ready for pickup. A few days after the install the brakes started making a super loud squeak noise. So I took it back and told them the issue. A guy there came out and before he even got in my car told me I need rear brakes as well. He hadn't even looked at the car! Ok so he gets in and hear the issue. He told me there was some dust caught in the system and he cleaned it. So I took the car and it seemed like the issue was fixed but the noise persisted. I called and talked to crystal again and she told me it could be anything, that I am welcome to look at the work the guys were doing so they can prove they did their job right, and so on. This convo wasn't going anywhere so I asked for some in charge above her and was told that she cannot give me that I info and I should just go to one of their other shops. A quick google search revealed a corporate number where they told me that they would have a regional manger call me. I will update the lost once resolved but do yourself a favor and keep away from here and jus that's the dealer do the work.
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