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  • To anyone thinking they should buy from this Ace Hardware store: I am a patient man generally, but the personnel over at Ace Hardware, specifically an employee named Eric, has really tried my patience. I ordered some sun-screens for my windows for the Summer. I asked specifically if I needed to outlay some money up front and he said, "No". A week later he called me saying I needed to put 50% down before they could build them. So, I had to drive all the way over and give them some money. Fine... When I went to pick them up to today they had not put the cross-bar on any of the screens. This was something I specifically asked for, but Eric had failed to write that down on the order. When I questioned him on it he said I never said I wanted that the cross-bar. We got in a verbal argument right there. I DID ASK FOR THE CROSSBAR. I have four screens, they all had the cross-bar, why would I not want that. Eric admitted we talked about it. I complained to the manager and she said she would talk to Eric. I could see in her eyes that she wasn't going to do anything; just another customer complaining about something that wasn't worth complaining about. So, now I have to drive down again tomorrow once the cross-bars are in... ...and you, Ace on Warner road has lost a customer. The customer service in that store stinks! The old bald guy in the back, is a condescending asshole. Even my wife hates to have him help her because he always tries to make her feel stupid. Ace, hire some decent people to work for you. I will never, ever, ever, even if it costs me an hour of drive time and $100 extra to buy somewhere else I will never, ever, ever go to that store again. Hope this helps who ever reads this review to not make the same mistake I did, Sincerely, Brooke McCloud
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