While the sales process was good it goes into the toilet after that. Good luck if you decide to get delivery from here!!!! I purchased a refrigerator, stove and microwave on August 9th and we were doing remodeling so I asked for an afternoon delivery on the 16th. (Figured scheduling a week out would be safe for getting a preferred delivery time) So much for that... The salesperson says pick a morning or afternoon delivery; might as well been playing blackjack!!! They call on the morning of the 16th and want to deliver first thing in the morning. Why even offer morning or afternoon if you have no control? People have to work for a living.. Did you forget that??? Way to ruin me and my wife's week! Apparently in talking with my salesperson you have to tell them your refrigerator went out and need it the next morning and that drives their schedule. Wish I wouldn't have bought all what I did from them. I've purchased from many stores; Best Buy, pruitts, room store and never had these problems!!! Knowing what I know now I would have been willing to pay a little more for less hassle...