For a downtown Chinese restaurant, they monopolize the business of decent Chinese food ...they are located in the best possible spot so sometimes they can give poor service and people will still go back.
I had many working lunches ere - indifferent waiters, horrible tea (cheap jasmine tea bag and they charged you a premium) and salty food.
Luncheon specials are okay but you drink lots of water and expect lots of calories in the starchy gravy. Tried to order from menu and not luncheon specials because they literally scooped it from their take out area. They taste the same but you pay fore pleasure.
Their service are n consistent. All their servers are male and they can be crusty old man. They are rude if you are Asian because they figure that Asians tend to tip less (yes it may be true but why are they rude n the first place).
Downtown financial districts need better Chinese restaurant
Try Akco Lounge instead, they are much better and nicer people.