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  • Honesty.. its the first word that comes to mind. I was at Firestone and to get a battery and they told me I needed to get 2 new back tires because the tred was low. I told them I would take my car to Discount Tires because I have a warranty and wanted to inquire how it works. I had to wait a bit they were super busy , then I spoke to Brian. He was super nice and let me tell you the customer he had before me.. what a piece of work and yet he was still smiling. While I was talking to Brian explaining my situation his boss came out and I told him how patient Brian was with the guy before me and if that was me I would have jumped over the counter and rung that guys neck, but I digress... We go outside Brian checks my tires and tells me, Firestone lied you dont need new tires you still have 5-10,000 miles on these. What repair place do you go to and they tell you , you don't need to spend money? I asked him about driving my car to California and he said just stop by for a tire rotation and it is free. :) Now that is service !
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