Previously dined at Tao on numerous occasions and had a satisfactory experience. This time was different.
Made a reservation for an 8 o'clock dinner for two. Arrived at 8 and the host informed us that it would "be a while." Waited in the lounge to be seated for 45 minutes before we decided to leave. I informed the host that we had been waiting 45 minutes past our reservation and still hadn't been seated. He did not acknowledge me. No apology, no explanation, not even a glance in my direction. Carried on with his business, whatever his business may be--it certainly doesn't involve hosting duties.
Despite having dined here before and having an overall positive experience, due to this most recent experience I will no longer be dining at Tao.