We have used this rental company on three prior visits to Las Vegas and had a good experience. However, something has gone very wrong with this company. Slow check-in and when we got to the car area the counter person was not helpful at all and had the personality of a rock. The car had not been cleaned from the prior rental customer (car was not washed and the windows we're dirty. Since it was going to ran the next day and I knew I would not get any help from the Rock, we went on our way. At check-in we we're told if we let them refill the car it would be less than the local station. We used about half a tank driving around the Vegas area and got lost going back. When we returned we we're late for our flight and when I returned the car the person said the gas was $64.00!!!! $7.25 per gallon, it was $3.19 at the local station!! When I brought this up to the EZ guy helping use check in he said I would have to talk to the Manager and they we're around??? Since we we're late for our flight we had to go and could not wait to find the Manager. I was asked by the company to rate their their service in an e-mail I received the next day and have not had a response yet!
Just lost a long time customer!