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  • My phone was acting very strange the other day so I decided to stop into my neighbor Solon Verizon store and ask for some assistance. While I know that there are many Verizon stores, this one is my favorite in the area as the customer service is exceptional. As far as the store looks, it's your standard Verizon store- red and black and very tech looking. This one is spacious and well maintained -- some are sort of small and worn down -- but not this one. There were four people working when I recently stopped in and while there were people there waiting , it took them 5 minutes to get to me-- very fast in my eyes. My phone had some minor issues with updates and the young man who worked with me fixed it so quickly. He also went through my account and told me that I had an upgrade soon- so kind of him to take his job a step further. In total, the whole process took under 15 minutes and I was so pleased. This is the store I will go to in the future and suggest everyone do the same.
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