The service offered is great and very useful. unfortunately their
execution is atrocious. I've only been a member for 1 month and i've
already had 4 issues trying to end my trip
The second trip i ever took with car2go had an issue because they reset their servers while i was ending my trip and i spent 20min trying to figure out what was going on.
then last week as i was ending my trip it said it was sending a "end trip" request and i waited for 3 minutes for the car's call to be answered.
the same day, i parked and it said my trip was done and i can leave the car. 10 min later i got a text saying my trip wasn't complete and i spent 10 min on the phone trying to figure out the issue with a customer service person and we figured out it was the passenger car door not being closed properly. if that was the issue then the car shouldn't say my trip is complete. that is a ridiculous bug they need to fix
then today i got home and as i was parking my car it said my trunk was open even though i never used the trunk. had to call in to figure out how to fix the issue
as you can see for the short time I've been using this service it has been really frustrating. I use the service to get around faster and when i have to deal with things like this it doesn't save me any time and in fact i have to always call in to get my time refunded! this is ridiculous and as of now i would never recommend this service and in fact i would suggest people stay away. They have a lot of work to do to remedy these issues.