If you want an Internet salesmen that sounds stoned and listens to rap music while taking your call, then this is the place for you! I couldn't understand this kid (sounded pretty young). He was completely unprofessional and I could barely understand him. He was laughing in the background and kept saying "what?" He sounded like he was high off his ass. His higher-ups should check in on him. He is NOT doing his job. Time I took my business elsewhere.