Made appointment for my wife to be seen in the ER, arrived and was greeted by the person at the check in desk. We told her we had a 11am appointment and she looked confused and was very dry and unfriendly. We waited in waiting room (don't know why we had an appointment) for about 35 minutes. An Medic called us in and took vitals. She was friendly and had a beside manner. We then was sent back to the waiting room to wait for a room to open in the emergency room. We waited about 20 mins and was taken to the ER room by nurse Kristine who was unfriendly and who took notes for some basic symptom questions she asked on a paper towel she pulled from by the sink (very unprofessional). After waiting for another 30 mins for a doctor I asked the nurse how long it would be to be seen by the doctor. She stated the order is in and that it was busy.....to my observation there are quite a few empty rooms and no activity going on. This ER sucks just like the rest of them. I don't understand the high star rating at all!!!