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| - My partner and I stayed at the Royal York Fairmont for two nights over New Year's, and overall I would say that the service is very personable and welcoming, but the hotel is obviously aged quite a bit.
Being part of the President's Club in Fairmont, we were upgraded to a two-bedroom suite. The room itself was enormous, and for whatever reason we had a second bedroom. As shown in the pictures, we had a dining room table and a china cabinet and a sitting room. This seemed like a suite more for corporate entertaining, since there was a mini kitchenettes with a bar. The views were absolutely amazing, and we could see the CN Tower right from our bed.
Check-in was easy, and the service throughout the hotel was good, suffice for some small issues. The location of the film is in the financial center, and originally, I didn't know if that was going to be good or bad, because being downtown in some cities at night or on the weekend is a recipe for abandoned streets and closed stores. But the Royal York's location at the Union Station subway made it accessible all night with people walking around. I can't say I had a problem with the hotel's location, especially considering our amazing views.
But I will say that the Royal York is showing its wear after all these years. I know the hotel is historic and notable, but it's clear there hasn't been much renovation when I walk around the main hallways and the room. I heard that half of the hotel is going through major renovation, so I'm sure this aspect of my review would not be relevant once that is completed, but I certainly agree that a renovation is needed.
I also think that the housekeeping and room service aspects could use some work. I understand that the suite is a large area to clean, but the state of our shower -- in particular -- was extremely ridiculous. There was soap left from the previous guest, and the showerhead was disgusting and looked as if it hadn't been cleaned for a year. I felt like that guy from the TV show "Hotel Impossible" when he gets grossed out with the state of the rooms...that's how I felt with this showerhead. I took a picture of it to illustrate what I was talking about. Also, our coffee machine in the room did not work the first morning, and so we told the concierge who said that it would be fixed or replaced, and then later in the day he said it was replaced. So the next morning, we try to use the coffee machine and it didn't work and we're standing there trying to figure out how this didn't work until we embarrassingly call room service to say that we can't figure out how to work the coffee machine, and then they said they never replaced it in the first place. So we said we would like some coffee from room service since the machine was broken from yesterday, and it literally never came for the three hours before we had to check out. That's a complete breakdown in their communication and service, and left a bad taste in our mouth as we were leaving.
Overall, I would recommend the Royal York Fairmont while in Toronto based on its great location and generally good service.
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