A disappointment for sure. I came in with my daughters expecting to be able to find some sweet treats & hot cocoa for them & an adult beverage for me after seeing The Nutcracker ballet across the street. There was an incredible line, they were out of hot chocolate and many of their dessert offerings. To enjoy your treats you have to just sit in the hotel lobby. Maybe I should have done more research but I expected to find something a little higher end and certainly more well-run since its associated with Ritz Carlton.