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  • I am writing this because I have been a loyal Hawthorne's customer for at least 10years. I used to go to the 7th Street location a lot when I attended CPCC. I now live in Concord close to the Harrisburg location but usually go to Highland Creek location because the food is always consistent and good. I have ordered take out from Harrisburg several times and always have issues. I even brought my sons soccer team there several years ago and was disappointed we had called several days ahead and the manager (Victoria? at the time) hadn't even set up the tables for the team and parents. So, last week my kids asked for Hawthorne's and I was working in Harrisburg that day and called in an order. First I was put on hold no biggie but then was greeted by another employee a few minutes later that said thank you for holding from Rea Rd, I was like WHAT?? She quickly said oh I was hoping you didn't catch that. Anyway, I ordered a large pepperoni pizza, garlic knots, and a spinach salad. I was told it will be ready in 15mins. I stopped at the store before hand and was worried I would be late. When I arrived 30mins later the order wasn't ready. The restaurant wasn't even busy but I waited. When I got home the garlic knots were undercooked white in color and doughy, the spinach salad had rotten leaves no boiled egg and the dressing on the side had leaked inside the bag. The pizza was ok, My kids even said "this doesn't taste like when you go to Highland Creek". In the past when I've ordered take out from Harrisburg I have been disappointed but never bothered to call. I decided to call this time so possibly this won't happen to another customer. I asked for manager and was told there wasn't one available but if I wasn't happy with my order I could come back for gift card. I don't want a gift card or my $35 back. I guess I will definitely make the drive to Highland Creek or another location. Its really too bad because there are so few Restaurants in Harrisburg and now I will not return,
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