After Nascar Qualifying we really wanted to check out Aliante since it's 25 minutes away from the speedway.
It started out seemingly slow. We were told by the hostess it would be a 45 minute wait. Okay, so we waited and we heard all these parties being called. Nobody really showed up except for us. It wasn't a bad wait time, luckily it was maybe 15 minutes tops. We were seated quickly and it was nice to see this location went all the way to the back like a real TGIF.
Debbie was our server she greeted us with a smile and asked how everyone was doing. We ordered our beverages and decided to use my free chicken entree. I grabbed the Sizzlin' Chicken & shrimp, my boyfriend had a Classic Cheeseburger and his mom ordered the Bleu Cheese Burger no bun & without the Balsamic. When everything came out it seemed overdone. My chicken was burned on both sides, her burger was a hockey puck and my bf's burger was cold to the touch. We were really shocked they scored a 0 on the food quality but 10 on the service. We asked for the manager and Debbie came right over and we asked her to send it all back.
We spoke with the manager (wish I caught his name). He apologized and told us we would make sure the kitchen fixed it. He mentioned he had been on our side of town working at the TGIF in The Orleans and it clicked in my head. We've already met him once before, he checked on us last week! ha ha ha ha.
All in all the food came back out, it was hot and it was excellent. They made it right by us and I'm thankful for that. Truly I am, I've had manager's take offense to us sending food back and we've been treated poorly in the past at other restaurants. We'll be back in the near future, maybe even this Sunday after the race!
I was thoroughly pleased to know the staff here was super NICE! The reviews I read about here made me cringe. I would love to be seated with Debbie again. She was super attentive! We left her a nice tip for the amazing Service.
Service: 10/10 Food: 10/10 I took pictures of before and after.. The second time around is the charm and I'm okay with that. They fixed everything and couldn't of asked for a better treatment. Very thankful for the understanding staff.