| rev:text
| - Below is a story of my encounter with this dealership. Here is the summary: The management at Baierl is unprofessional and will try to take advantage of you. The manager was condescending and unwilling to honor their own advertisements. Because of how we were treated, we walked away and bought our car at Rohrich, where everyone was professional and welcoming. If you're looking for a new Honda in Pittsburgh, drive right past Baierl on your way to Rohrich.
I was looking to buy a new CR-V and had shopped around in the Pittsburgh area for the best price. Baierl had initially given me an offer $400 higher than Rohrich, so I asked them to match as they were in a more convenient location. The sales associate told me over the phone that "of course we will match it, I'm not gonna lose a sale for $400." Everything was in place, they had even acquired the exact color I wanted in a matter of days. All that had to be done was appraisal of my trade-in.
This is where it all fell apart. We watched the appraiser examine my car (a great condition 2009 Civic with low miles) for a matter of 45 seconds at most -- she didn't even start the car. We waited for the offer sheet and much to our surprise low-balled us quite a bit (more than $2,000 below the lowest KBB trade-in value). We said we expected at least the KBB value, as they have a sign in their dealership that reads, "Let us put you in something new! We'll take any trade at much better than Blue Book value...." The sales associate went back to get his manager (I'll refer to her as Felicia), who happened to be the appraiser, and whose last name happened to be the same as the one on the dealership. She greeted us by asking, "What's up?" and when I explained the situation she offered to show us her appraisal via Vauto. She initially offered $5,000, and went up to $6,000, but said she planned to retail for $10,600, which is a mark up of more than 100% over her initial offer. (This is NOT standard in the used car business.) I showed Felicia the sign in her dealership, and she said, "it's just a guide, our profit margin is $2,500, and that's what we'll give you for the trade," ignoring the fact that none of those numbers added up. She explained to us in a most condescending tone that we were already getting a good deal on the new car "for only $100 more than I could buy it, and I'm [Felicia] Baierl."
I went outside to call Rohrich, they said they would give me a deal at least as good, and we decided that after the way we'd been treated by Felicia that we'd rather take our business to Rohrich even if it didn't save us any money. In the end, Rohrich beat Baierl by $400, which is amusing because Baierl said they 'weren't going to lose a sale for $400' just a few days ago. Before we left Baierl we told them that we had a better deal lined up at another dealership, and Felicia made no effort to keep us there (she didn't speak to us again), even after we explained we would be in the market for a couple new cars in the near future.
As it turns out, a decent portion of the sales team at Baierl left for Rohrich just a few months ago. I can see why -- Baierl's management is the worst I've ever dealt with in a customer-service-driven industry. We genuinely felt bad for our sales associate; we were able to walk away.
Bye, Felicia!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)