I have eaten here four times since I used to work in the area. The first three times were uneventful and dram free, as any lunch hour should be.
The Fourth and final time time, however, I ordered a meatball sub. I took one bite (or tried to) of it and the whole this fell apart. It was a mushy mess. I got up to exchange it for a sub I could actually eat. The "sandwich girl" (I should have gotten her name) saw me standing there but waited on two customers before acknowledging me. I showed her my "mushy mess" and she actually asked me what I want to do about it. Oh........those were fighting words, but I kept my cool. I told her I wanted a new sandwich, but NOT a meatball. All she said to me, without even looking up from the cash register was, "I'll have to charge you .80 more." Oh good grief...whatever. I handed her my credit card. The purchase probably cost Subway more in fees than it was worth.
Note to manager: Train your employees in customer service!