I can't believe nobody's reviewed this yet. It's been around forever and is awesome, from what I've been told. Do the young'uns see it as an old people hangout? That would be very sad.
Ambience: small and colourful without being tacky. It's a teeny tiny place with walls covered in art, some original and some prints, and all classic European style stuff. The booth seating is lined with pillows and there's a cubby table in the front window if you like to peoplewatch.
Service: friendly and warm. Seems to be operated by ma-and-pa. Not super quick service, so don't go here for a fast business lunch. Go to sit and relax for a few hours and linger over your food. The only problem I had was that some of my coffee creamers had gone off. I mentioned it to the lady and she replaced it fast. (Hint: if you see a coffee creamer that is sealed but has dented-in sides, don't use it. I've just figured this out.)
Food: very tasty and straightforward. Sandwiches, frittata, pasta, etc. The french fries come in small portions but are battered and are the tastiest thing I've had in a while. Dessert comes in huge slices and I suspect some of the cakes are made in-house rather than brought in.
This is a nice, quiet, not-at-all-boring place to have a meal and hang out with friends. Sadly not accessible because the washrooms are in the basement.