I have been to other Coach factory stores in the past (i.e. Chicago and Dallas areas) and most of them suffer from the same unpleasant problems: crammed wall to wall with people, lines out the door, and somewhat dated goods.
This Coach store, I am proud to say, doesn't really suffer from any of these. I have been here a few times and every time they have been busy, but not packing people in like sardines (phew...some of us prefer to breath while we do our shopping). This may be b/c this particular outlet is not located by a major booming metropolis, and therefore out of the way for most folk. And, yea, a few pieces are still kinda dated but a majority of it is not which makes for some pretty good deals.
This store makes me never want to buy full-priced-off-the-shelves Coach items again. I'll feel I have just been ripped off!!!