I have had my oil changed twice in a row at their Scottsdale location... The 1st time they did not top off the brake fluid level so the brake light came on... I drove right back not knowing why the light was coming on. The mechanic came out front checked it said it may be a master cylinder going out and again and sent me in on my way. The same day it came back on and I stopped at a garage called Greasers and he identified they did not top off brake fluid. It never came on again after being filled at Greasers.
Giving Carelife a second chance last week I went back and paid $40+ for an oil change instead of the 18.95 special the advertised and the mechanic was sharp enough to identify potential expensive problems that may happen in the future but did not cover the basics - like filling up my windshield fluid. The light was coming on when I dropped it off. I topped it of myself when I got home. If their company cannot cover the basic fluids two trips in a row, I am not confident they should be working on my truck when it comes to the more important repairs. It is frustrating to pay for service you do not receive.
Additionally, when you try to file a complaint on their website under comments... it errors out on both the computer and the Iphone/Ipad.
A very dissatisfied past customer...
Arnold Braasch