My reason for the 1 star review has to do with their cancellation policy. You cannot simply cancel your membership by accessing your account and clicking "cancel". You must print out a form and either mail it to them or stop by the gym to see the operations manager, and that's M-F from 9-5 only. The fact the they make you jump through hoops to cancel your membership is outrageous, ridiculous and a waste of time.
If I was aware of this policy at the time I signed up, I would've never signed up.