| rev:text
| - I was here for an initial set of lash extensions, having worn them for over a year prior. I know how to care for them and am willing to pay for the upkeep, as they make my life easier. I had a gifted Groupon--which I'm always leery about the service you get with Groupons--but I figured this place had great reviews (for hair, mostly) and had good hours for my work schedule. My appointment about 2 weeks from my call and I showed up 10 minutes early for an appointment on the hour. We got started about 10 minutes after the hour, no biggie. I thought the appointment finished very quickly, though I wasn't sure if I'd fallen asleep after such a long silence and a very warm room. I was deposited at the counter after being told to come back in 4 weeks (though she told me, "I usually tell my clients to come back in 3 weeks, but you can come back in 4). My understanding of an initial natural lash application takes about 1.5-2 hours, and I didn't see anything in Sergio's descriptions that made me think differently. I was done in about 50 minutes, which I'm certain of this based on when I silenced an incoming call at the start of the appt to when I sent a text after getting back to my car. Within 2-2.5 weeks, all the lashes had fallen off, without my lash attached. No oil-based cleanser, no water for the first 24-48 hours, and I avoid getting shampoo in my eyes when I wash my hair. I called an let them know and they were super responsive. The person who did my lashes was no longer there, and the woman who replaced her was great. They gave me another initial set in the place of my 3-4 week fill that was included in my Groupon. I was asked what I was going for, and I answered "natural..maybe a little more volume, but not over the top". This application took 1.5 hours and it passed quickly. When I saw them, I was a bit surprised, because they were.....too much for me, much more than I've had in the past. I mentioned it to her that it was a little much, and she assured me it was a natural set. I was a little leery, but thought that since it was a change, I needed to adjust to it. Unfortunately, that didn't happen. My husband, who always tries to make me feel good, gave me honest feedback that they looked unlike any lashes I've ever had...and that it wasn't a good look. That was supported by numerous other comments throughout the next day at work. Within 24 hours, I had them removed (not at Sergio's) because they weren't felt to be "professional looking". I don't really fault Sergio's, as I should have not left there as hesitant as I was, knowing I've never had such obvious extensions before. That, and I was already tired after a long work day and wanted to be home. I do appreciate that they were super responsive when I had the initial problem, and would tell others to make sure to speak up. I'm sure if I called and let them know, they would do whatever was in their power to fix it, but, at this point, my lashes are much shorter and sparser before I had gone in, so I think I'm going to cool it on the extensions.
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