For the record I like Piada. The one in Cleveland Hts is good. This location sucks!
It's all about the service. It's awful! It seems like every single person that works there doesn't want to work there and therefore doesn't give a crap about serving you. It's all about the attitude and the interaction.
Here it is, if you hate your job, get another one. If for some reason you can't do that, then find a way to have a better attitude so you can make it thru your shift. The customers don't care, we just want consistent friendly service.
If you like Piada then you can eat here. Food is ok. Just know that you will get terrible service. Or go to the Piada in Cleveland Hts. It's just about 10 more mins down the road.
Honestly, I've given this location a ton of chances to improve. Last nights fiasco of waiting for calamari and 1 meatball for 20 mins was ridiculous.