Overall, great experience. I ordered an iced chai tea and a pumpkin waffle with raspberries, strawberries, blueberries and light on the whipped creme. I loved my waffle! The pumpkin batter was absolutely delicious and the fruit were so fresh! Definitely not the soggy, miserable little fruit IHOP puts on their fruity-tooty pancakes. I proceeded to have a conversation with the guy at the register, turns out he's one of the co-owners. He was a great guy. He explained to me that they used to have high school kids work there but then they started reading bad reviews on them mentioning customer service so now he works there all the time. I love that! He cares about what us customers have to say. So heads up to anyone that might've had a bad customer service situation with them in the past. I went on a weekday morning and there was only one group of people in there before me. The lady of that group put 2 dollars in the tip jar and thanked the co-owner specifically for the customer service and said she loved her food. It's not often you find a breakfast place that isn't a typical waiter restaurant-style.. so this is a great alternative if you don't have the time for all that.