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  • Level of service has fallen at this location since the original management left for another store. On this unsatisfactory visit, the first person, Michael, a heavy set Caucasian teen, made it his decision to prepare my sandwich at the same time as the next (unrelated to me) customer. This resulted in me having to wait for that second person's meat and cheese to be sliced while I, and the next preparing person, waited to put toppings onto my sandwich because they needed to be placed onto the half that contained the meat and cheese. Rather than apologize, Michael felt the need to attempt to rationalize his personal decision on the prep line that it "SAVED" time by not having to put the meat back into the refrigeration unit. Based on that theory, it would make sense to Michael to leave all of the meats and cheeses out to "SAVE" time rather than having to go back and forth to the refrigeration unit. Perhaps it is his lack of capability, or laziness in general, that leads him to believe that saving himself energy and the second person in line time benefits me in some way by making me wait and delaying my progress and the 2nd preparing person's time standing there waiting on him. Evidently Michael believes his time is more valuable and his expenditure of energy benefits me, the customer. Beg to differ Michael. Sure hope that Michael learns to understand that each customer matters and should be attended to promptly rather than making one customer who is ahead in the line, wait for a customer that is further behind in line. I hope that the restaurant manager of this store, Ann Hovel, addresses this very unsatisfactory visit to her store.
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