First of all we did NOT ask for a full refund. My toes were fine, and the employee that did them deserved to be paid. YOU (EVAN) did my nails, so the refund would have come out of YOUR pocket.
2nd of all. I did NOT leave happy the first day, and you completely contradicted yourself. Not being happy the first day is WHY you told me to come back "later". Lying to try to make me look bad is even more unacceptable. The bottom line is that my nails looked terrible, and I did not get what I asked for. Asking for 1/2 of what I paid was merely out of principal that as a business you should be willing to provide otherwise we wouldn't be in this situation. I did NOT ask for a refund because I needed the money back after a night on the town as you implied. I will obviously never come back to your establishment but in the future your only job should be to give the client what they ask for.