I am leaving an update because I've since seen a different Dr that is there and quite enjoy him. Please understand when I wrote this review, not only was the staff saying Dr Tran was no longer at the practice, my insurance told me Dr Tran termed from the practice. I actually had to go through my insurance to attempt to find out where Dr Tran was because the staff wouldn't give me any information. If that wasn't true, I sure wish I had written down their names.
I'm guessing there was a just a bad spell of some bad employees or a confusing transition that took place. I've moved on...
My last couple of visits with Dr Tounian have been good. They are very understanding when I have to cancel due to work meetings popping up, life, etc.
A big plus for me is that they don't pressure me to get every service available right away. I pay for insurance and would like to use it as much as possible. They do offer a very comfortable environment and the TVs (though not necessary for me) help make any wait seem miniscule.