Customer service does not seem to be in the vocabulary of this store. My wife had an issue with a phone over two weeks ago and I am still waiting for the manager to call me back. I lecture on customer service and now will make sure that I use them as an example of how poor, and stupid a business can be. This is really the second time we have had an issue with this company and store. I will certainly make sure I tell all my friends. I will admit the rep we saw did try to help but his manager did not seem to care. I called corporate office as well and that was three days ago and was told they would look into it and call the manager and get back to me. No call. How dumb does a business have to be to disregard a customer. I am not sure ! I again will never be back Lee W Scottsdale