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| - Aight check this out! I'm about to tell some mad truth so listen up....story goes like this: The other night I'm driving home from the mall, getting some new swag. Thought to myself "hmm I'm hungry. I need something delicious, fast and healthy - VIVVVAAAA." I call in the order - 1/2 chicken with green beans and salad. Show up 7 minutes later, 8:58pm to be exact. They're closing...dang it, now I'm "that guy" calling in at closing wanting my food which technically will take longer to prepare than they have to close up, whoops. I thought they closed at 10pm and will not make that mistake again as no one wants to be "that guy." Anywayyy I get my food, the essential delicious sauce, one of each of course, and head home. Wooooo hoooo hot Viva next to me, driving extra careful, precious cargo ya know, smell just tempting me, and knowing I'm only 5 minutes away from flava town. I get home open the bag and lay out the spread - oooo yeaaa I said in my Macho Man Randy Savage voice. BUT this is where stuff gets real....ready for this bullcrap (language I know, but i was upset).... in the bag was one of the most amazing dishes Viva has - ARROZ CHAUFA. Problem with this? My out of shape @$$ is eating low carb, hence the chicken and no carbs in the order. I was HANGRY! Dang you Viva you let me down. So I went to the website and told them in a polite way that i received the wrong food.
I went on to eat my delicious green beans and salad, but this carnivore needed some meat so I picked out all the chicken in my arroz chaufa. Exactly 12 minutes later I get an email notification from Viva and I think to myself "I'm not talking to you," I'm still upset that i'm eating the equivalent to Tweetie bird when I really wanted Foghorn Leghorn. I look at the email anyway and was stunned - the email was from the general manager. THE. GENERAL. MANAGER and not some automated nonsense reply, but an actual concerned response. I'll skip over the unimportant details of email here and there and get to the point of this 5 star review: Those awesome employees over at Viva actually gave me the correct items and I had ordered the wrong thing. I explained this over email and admitted my mistake to the general manager. Not only was he extremely helpful, polite, professional, personal, he made me love Viva that much more because of his professionalism and expectation of excellence. Needless to say I felt like an idiot, but I love Viva that much more. My only suggestion is to eat carbs and make good decisions...which eating at Viva is ALWAYS a good decision.
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