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  • If I could give this place no stars and still write this review I would. However, sadly that is not an option. If you would like to stay at a place that treats you well and has timely service this is not the place for you. I booked a room here for 3 nights for my dad while he is working in Las Vegas on hotels.com. He was able to check in on time but that was the only upside to the entire stay. The whole 2 days that he stayed there his room was not cleaned once, his beds were never made, and he was never given any towels. This is not the worst part about the situation as you will see. Around 9 pm my parents decided to go to the steak house there in the casino. They had both had a long day and just wanted to get some dinner and relax. My dad ordered a steak which never came. After an hr of waiting my father got frustrated and him and my mother left the restaurant without eating. Shortly after this security arrived at their hotel room and informed them that they were being escorted off of the property and that they would not be receiving a refund for the night they wouldn't be staying. It seems because they had the good since to leave the restaurant and go to bed instead of waiting however long it would take to actually get their food the casino decided this was not OK and therefore they were no longer welcome at the hotel. My parents had to pack up all their stuff in the presents of security guards and then they were walked to the front doors and escorted out like some kind of criminals. All because they didn't put up with horrible service at the restaurant. I'm sorry to say that when its 9 at night and this casino/ hotel is older and not very occupied the restaurant isn't so busy that it takes an hr to cook a meal. They were treated very poorly and with very little respect. THAT IS NOT OK!!
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