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| - We just got ripped off. Was told flat rate of $990 before they looked at water heater, but that sounded possible if the water heater was to be $500 and he would be here for say 3-4 hours, plus maybe parts too. He came out. Took our old one out, put new one in, in 1 hour exactly. That was it. Then asked for the $990.00. I called the service line and asked why the labor is $440.00 for 1 hour of labor. They said it's just part of their flat rate because it could have taken him 3 hours instead of 1 hour. But it didn't take them 3 hours, I told them. They said, sorry, is what it is, just is our rate. They then explained oh, by the way, that includes a permit. I asked what that permit is, as no one had mentioned. They explained in a couple of weeks guy has to come out to check out their work to see if they did a good job and I'll be hearing about that soon to schedule. What? They hadn't mentioned that unless I called in to ask about their prices being too high? Anyways, totally not happy with this company and feel ripped off :(. Stay away from them. Wish we had had time to research better options.
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