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  • Many great pizza places out there. Zella's isn't one them. After trying their gluten free pizza at a neighbors house. I was impressed. It was delicious and had me rethinking my previous review. maybe they've gotten their act together. Even after my previous review, I thought I would give them another try. Unfortunately I found the same incompetence as my first order with them. I ordered on yelp and paid through PayPal. It was New Year's Eve, and understanding the special circumstances, I waited 2 hours before calling to check in on my order. I was assured it was out with a driver for delivery. 30 min later and after talking to a couple of managers, I was offered apologies and gift cards, but not wanting to take my chances with them again, I never received a satisfactory resolution or my order. According to Adrian the "General Manager," the only way to get my $ back to is to take my PayPal statement into their location. Wasting even more of my time. This one is my fault. I should have know better. ------------------------- Previous review... Due to severe allergies, the only gluten free pizza my son's friend can eat is Zella's. Tonight they closed at 6pm for a company party. I called in at 6pm to place an order. Although I could hear them taking other orders, they would not take mine. Even after explaining the allergy situation, they still refused. I've ordered from there before and the service was good, but the pizza was horrible. The only reason I tried to order from there this time is the allergy situation and service was not customer friendly.
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