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| - THE RULES:
1. To buy or be helped with anything, you must check in with an "orange shirt" - this person has the clipboard and will write your name down with the reason for your visit.
2a. If you have questions or want to buy something, you must then wait for a "blue shirt" to come help you - expect at least a 5 minute wait
2b. If you've made an appointment for the "genius" bar, you must wait in back for your name to be YELLED out by a "genius" in a black shirt - expect at least a 15 minute wait (If you haven't made an appointment for the "genius" bar, you'll probably just get laughed at)
3. If you want to purchase an item, a "blue shirt" will check you out with their hand-held device, when available. (There is only one "register," a computer pos system located at the "genius" bar, but it's use is "not encouraged.") If you bring cash or want a bag, expect a longer check out because those are kept somewhere else, of course. Receipts can be emailed to you, printed out, or both.
I wish I would've known these things before my last visit - I would've gone elsewhere or just gone online. Can't tell you how much I hated the experience. I guess the setup is good if you're someone who needs a lot of assistance, but for someone with a simple purchase or quick question, the hassles and hoops of this store isn't worth the inconvenience.
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