When I called they gave me a timeframe between 1-3 which always worries me. They called me at 1 to narrow it down and showed up within five minutes of promised time. Quickly confirmed the quote I had received on the phone. Explained what I needed and why. Fixed the original problem plus adjusted my screen door at no additional cost. The price was fair and the service was great. Will use them in the future for any other patio door / window issues.