IF YOU LOVE YOUR PET DO NOT EVEN THINK ABOUT USING THIS SO CALLED ANIMAL HOSPITAL!!!!!!!! I signed up for a wellness plan for my 3 Bichons after I was assured if one of them were sick I could get them in that day or at the very least the next day. What a joke. After a procedure one of my one Bichons became ill. I called Banfield and was told there was not an opening for a week. I explained my Bichon was not eating and was up crying all night long. I was told that they are not an emergency clinic and I could bring him in a week which would be their first opening. I called up another vet who was happy to see my Bichon. He was then hospitalized over night and placed on various medications. Banfield Pet Hospital is nothing more then a shot clinic who will take money monthly from you and could care less about your pet. Shame on you Banfield Pet Hospital and your rip off wellness plan.