Dear Uber. Specifically, Co-Founder & CEO Travis Kalanick & CTO Thuan Pham:
While you are a global company, my first knowledge and experience with you began in LA. But not because I could use you with my own app, it was due to the fortunate experience of my friends who had credit or debit cards that were not discriminated against. It's been well over a year that I re-downloaded your app to try to use Uber again so I could be responsible on a night out on the town. A night on the town in a city that I just moved to. But not surprisingly, your technology and app still will not accept prepaid debit cards. Which makes absolutely no sense to me because there has to be funds on the card to use it. I can enter all my information and as soon as I request a driver I get an error message "there is a problem with your card" (or whatever the specific verbiage is). I find it very ironic that I can pay any other bill, transact with any other company that takes the VISA logo and wow, even all my employers over the past 5 years have figured out how to direct deposit payroll to my account - that's right, my account that is a prepaid debit card.
Why have you not either figured this out or why is it that you discriminate? My business still goes to the taxi cabs - they take my money just fine.
I have to mark a star in order for this to post, but truly you deserve zero.
Sincerely,
Karin Challis