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  • I came to this Hero Burger to get a fill-up after a game downtown and frankly, will pick somewhere else. First off, for a place that's absolutely and probably predictably packed, I expect to see more than one person at the counter. Second, if there's only one person standing at that counter, they best be crazy good at the job. This guy was not. The line up to order food moved slowly because the guy at the counter was clueless, and the packed place had to have had at least a half dozen people waiting in line to collect their food, never mind ordering and paying for it, all glaring at the lucky ones who managed to masterfully acquire a table through what must have been some kind of magic. After a good 20-30 minutes- ridiculous by fast food standards, no?- of waiting to get a grilled chicken burg, this thing was dry. The bun eclipsed the chicken, the topics were nothing to write home about although not terrible, and I was wondering where on earth my money went. It wasn't the onion rings- tiny portion and I'm pretty sure they charged extra to change from fries- nor was it the beverage, a serve-yourself fountain machine that probably costs under a quarter per fill. It's unfortunate this place found an ideal location; it's a license to print money. I won't return.
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