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| - First, I have been to every major dispensary in the Vegas/Henderson area; spending approximately $2k on marijuana products in the past year. So, when my vape pen cartridge wasn't working properly, so I stopped in to have it looked at. Tomas changed the battery and did a "test" in the back room. He said it was working just fine. I went to the parking lot to test it and clearly it was not so I had to go back in and speak to the manager, because clearly it was a cartridge/air intake issue. When I went back inside I had to wait in line before I got back in to talk to the manager.
Ray said he was the manager and instead of trying to help fix the problem or change the cartridge, he was trying to sell me a higher-priced model. I asked if I could pay the difference for the model and he said no I would have to buy a new one flat-out. He came outside to test it with me, and there was a very small amount of vape coming out. He said that was enough, even though I had to breathe it in so hard, I thought my lungs might collapse. I asked him to come to the side of the building with me because it was windy. He said no. So I tested it in front of him, we saw NO vapor come out and he said "oh, it's because of the wind." I said it was absurd that he wouldn't go to a non-windy spot and then blame it on the wind. I asked to speak to his boss or have the contact info. He said his manager was right inside. (2managers at a small store??!)
So I went inside to talk to Angelo, the highest manager in the store. He preferred to handle the situation right in front of a bunch of other customers. I told him about my experience up until that point with Tomas and Ray. Instead of handling the situation properly, he said there was nothing they could do because the cartridge was more than 1/2 gone. I told him I didn't know how much I've wasted while trying to get a draw from it. I also told him I didn't think that the vape pen company would be happy to hear that they were refusing a warranty claim on their product. I told him I spent $70 on something that I can't use. I also told him I was a front desk manager and wouldn't ever dream of treating a customer this way. When I spoke to the vape company today, they said more training is necessary for all their staff because they absolutely do warranties on both pieces unless the cartridge is completely empty.
Clearly more training and a proper chain of command. Can't believe Angelo and especially smug Ray are managers.
I'll be back to pick up my cartridge after your sales reps scold you. Shame.
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