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  • I love Hallmark stores and normally spend a lot of money on cards for everyone, even picking up little gifts. I have to say, this is the first time that I've ever had such a disappointing experience with a Hallmark store and I don't believe I will be returning. It started when I walked into the store on 4/22/14 at around 12:45p. A store employee (middle-aged, blond woman), was busy re-stocking and turned to see me come in. She didn't greet me, didn't smile. She turned her back and went right back to what she was doing. I thought to myself, "ok, maybe she's just caught up in her work.." I stay in the store for about 20-25 minutes picking out birthday cards and bring them up to the front. There wasn't anyone available for a couple of minutes and then the same store employee approaches the cash register, doesn't greet me, doesn't look at me, doesn't apologize for the wait and just takes my cards and starts ringing them up, but not before she stood there for a few seconds watching me adjust each card for her so that the UPC code on the back was visible for her to scan easily. Again, stoic face..and not even a thank you. She rings me up, asks if I'm a Hallmark member (which I am) but didn't have my card. She looks it up for me, verifies my name and completes the transaction. There was no smile, no warmth, or friendliness...more of a scowl. She just hands me my bag and quietly says "Thanks, have a nice day.." as she walks away from the register. I always give people the benefit of the doubt. Maybe she was having a bad day, maybe there were personal issues I wasn't aware of....And I'm sorry if that was the case. But it was pretty disheartening to have this experience at a Hallmark where customer service is normally exceptional. And if this was "Stacy" of "Stacy's Hallmark" that I encountered, I hope this review helps change things or that you become more aware of how important customer service is and how first impressions really make a statement (things that are pretty important when trying to run a small business). I can choose to shop anywhere, and on that day I chose Stacy's Hallmark. I don't think I'll be making that choice again. Thank you and good luck.
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