I personally have had nothing but great experiences getting my nails done here. Everyone is always friendly and gives me what I am looking for. The only thing that I can't stand is that from time to time when I'm getting my nails done the tech will stop working to have a personal conversation with another nearby tech. That has happened a few times and I just end up sitting there waiting to finish up. I think the price is reasonable though. They aren't very consistent with offering beverages, but that's not a big deal to me. At Christmas they have the salon decorated and gave our gifts to the customers, which I think is a nice touch!