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  • We ALWAYS stop at shortline express on our way through Nevada when traveling. This time we had an exceptionally bad experience, which is a shame. None of the pumps would take our card, and the attendant inside couldn't seem how to figure out how to take a payment for the pump we were at either. Then he ran out and told us he put our Money on a completely different pump, but that pump still wouldn't work. After several different attempts at this, our card had been charged, and no gas was received, nor was the great customer service they usually provide. Supposedly he reversed the charges to our card he had taken inside, so we will see. We feel super let down by the lack of customer service shown tonight. On the bright side their bathrooms are one of the best and nicest I've seen, and usually pretty clean, but has no child changing tables inside.
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