| rev:text
| - My review I sent to corporate and never heard back
Re: Panda Express
690 Estrella Pkwy
Goodyear, AZ 85338
To Whom It May Concern:
I have tried to use your contact form on your website, but 400 characters is not enough, and no one ever responded back to me when I did try to submit a complaint. I normally don't complain but I have 3 different issues that happened at this location and to be honest it is getting tiring.
Issue #1
About a month ago I went to the drive through and ordered a 3-plate meal with Teriyaki chicken. When I got to the window the girl asked me if I wanted any sauce. I said yes Teriyaki sauce and I was informed it would be a 15-minute wait if I wanted sauce. So why was I not told that when I placed my order. Dry Teriyaki chicken for dinner. Yummy, I wasn't waiting another 15 minutes after 10 minutes in the drive through.
Issue # 2
My husband and I go back for dinner a week ago and we order. When we get to pay I was wondering if they had a tray to put all our food on. Fernando who was working the register points down the line and says yeah, they are back there. Very helpful.
Issue # 3
Yet again we love Panda, so we order online today. I ordered a Teriyaki Bowl with white rice, a 3-entrée plate with orange chicken and Teriyaki chicken x 2, and another 3-entrée plate with orange chicken and Teriyaki chicken x 2, a chicken eggroll and cream cheese Rangoon. It said our order would be ready at 4pm so we drove over and gave our name. When we got there the order was not ready, so she starts to make the order. Here I will say the girl who made the order was very nice. While she is making the orders, she tells us it is going to be a 15-minute wait for the teriyaki chicken. I told her we placed the order 20 minutes ago and we are not waiting another 15 minutes. She asks what else we would like so we then pick Honey Sesame chicken. As she gets the order together she then tells me they do not have enough honey sesame chicken, and asks what else I would like. Strike 2. I asked for 2 chicken egg rolls instead. As she is packing up the order she drops the chicken egg rolls on the floor and informs me they have not dropped any new eggrolls and it would be another 8 minutes. Strike 3 on this order. Now we must pick something else and the choices are limited because my husband only eats certain things on your menu. So, we end up getting more orange chicken. The whole order was a complete mess.
As you can see we are loyal customers but at this point I am discouraged from ordering form your establishment again.
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