This is the Worst experience I have ever had at a dentist, or any business. I purchased a groupon which included Dental Exam, X-rays, Basic Cleaning, 30-Minute Whitening Session, & Cancer Screening - between purchasing it and my appointment I found out I was pregnant so I was unable to do any of the services except for the cleaning which was the most important to me. At my appointment the dental hygienist did an exam and said there was an area he was concerned about so the dentist came in to look at it and said that everything look fine and I was good. He left and the hygienist went to start my cleaning and not very clearly threw in there that there was going to be an additional $60 for my cleaning. I told him that I wasn't interested in upgrading and that I just wanted the cleaning that I had already purchased and paid for - without the upgrade he refused to do the cleaning. I have NEVER heard of a business refusing to do a service if you didn't purchase their upgrade. I wasted $50, over an hour of my time and an afternoon of paying for a babysitter to get nothing done.
I was blown away by the unprofessionalism and unethical practices of We Care Dental.
Update: the following day after this I had a cleaning at my usual dentist, who confirmed that We Care Dentals response about infection was indeed not true and that their additional cleaning fee was nothing more than unnecessary, high pressure upselling.
We Care Dental also contacted my office and discussed this situation to an unauthorized individual, which is a violation of HIPPA.
I hope that my experience saves someone from dealing with this unethical situation.