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  • I drive a mini and usually go to the MINI dealership but couldn't get in and I REALLY needed an oil change. They said they had to check to see if they carried the correct oil filter before they would tell me that they could do the oil change. They checked on the computer but didn't think to check the physical inventory. So after I was given the green light and all the oil was drained out of my MINI....here comes the guy to tell me that the oil filter in stock is defective! He apologizes over and over and says that they are getting another one delivered from another store, but that they are backed up. So now what was to be a 10 minute oil change as the guy said....had now turned into over an hour oil change. To top things off...the oil filter that was delivered from the other store DIDN'T FIT!!! Granted the guy didn't charge me for the oil change, but if the customer service would have been a little more on point I wouldn't still have to go to the dealership for my oil filter!! No more Jiffy Lube for this girl!
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