I just moved into the neighborhood and a friend recommended this shop to me. As a single mother of two boys I needed someone reliable that was fair. This is a great auto shop. The customer service was above and beyond my expectations. The service advisor, Pascal was very understanding of my needs and my budget and seemed extremely knowledgable. I went in for engine noise and my engine light was on, also when I hit the break the rear end of the SUV kinda felt weird (I didn't mention that). I have a 2010 Chevy Tahoe. I dropped my SUV off and was given a loaner car. That was very convenient, considering I had to get the kids to school and myself to work. I have never been offered that, unless I was at the dealership. Within a couple of hours Pascal contacted me regarding the engine noise and low and behold (without me mentioning it...he told me what was wrong with the rear end of the Tahoe and what needed to be done to repair that as well). I appreciate how they didn't only pay attention to what I brought it in for, but any other issues as well. The estimate was very fair and comparable to the dealership, however I was getting first class service and felt like my thoughts and opinion actually mattered. The work was done in a timely manner and I am back on the road once again. As far as I am concerned, this shop should be rated "best in the valley". Thank you Virginia Auto Service for a wonderful experience. I will be back when needed and will share my experience with my neighbors and friends.